Privacy Policy

Information we collect

When you contact us or request a proposal, we collect the information you send: your name, company, email, phone number, project details, and any drawings, plans, or documents you attach or upload. When you browse this site, we receive standard technical information — pages visited, browser and device type, and general location derived from your connection — through the hosting and analytics services that keep the site running. We do not buy personal information from data brokers, and we do not collect information about you from sources you did not choose to use.

How we use it

We use the information you send us to do three things: respond to your inquiry, scope and price your project, and deliver the engineering work you engage us for. Project documents you share are used to evaluate and perform that project — they are working files for your job, not content for any other purpose. We may use contact information to follow up about your project or, occasionally, about services directly related to work you asked us about. We do not sell personal information. We do not use your project documents to train models or to market to your clients.

Who sees it

Your information is handled by Torch Engineering and, where your project requires it, by Apex Grid Engineering — the firm that backs our PE sealing — and by the licensed professionals assigned to your project. Operational service providers (hosting, email, and site analytics) process limited technical and contact data on our behalf so the site and our communications function. If a legal obligation requires disclosure — a court order or a lawful demand — we will comply with it and, where the law allows, tell you. Outside those cases, your project information stays with the team working your project.

Cookies and site analytics

This site uses the cookies and similar technologies its hosting and analytics services need to function, measure visits, and keep the site secure. We use what we learn from analytics in aggregate — which pages are read, where visitors arrive from — to improve the site, not to build profiles of individual visitors for sale or unrelated marketing. Your browser settings let you block or clear cookies at any time; the site will still work, and the contact forms will still reach us.

Retention and security

We keep inquiry and project information for as long as the work and our professional obligations require. Engineering records carry retention duties — sealed work must remain retrievable for the periods the licensing framework expects — so project files are kept on that basis, while routine inquiries that never became projects are not kept indefinitely. We protect the information with access controls appropriate to a working engineering firm: project material is available to the people assigned to the project, not to the world. No system is perfect, and we will tell you if an incident ever puts your information at genuine risk.

Your choices

Your information is yours. You can ask us what we hold about you, ask us to correct it, or ask us to delete information we are not professionally required to retain — write to info@torchengineering.com and a person will handle it. If you no longer want follow-up messages from us, say so in any reply and the follow-ups stop. This policy will change as the site and the law change; the version on this page is the current one, and material changes will be visible here rather than announced quietly.

Who do I contact about privacy?

Torch Engineering PLLC, 22475 E Quintero Rd, Queen Creek, AZ 85142 — (480) 490-0064 — info@torchengineering.com. Privacy questions go to the same desk as everything else: a person answers.